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Frequently Asked Questions

Our Tours

Why book a tour with us?

We are locals who are passionate about our region. You’ll expereince the best of the region, meet interesting locals and leave with unforgettable memores. Guaranteed!

We are experienced in hosting International tours through our complimentary company, Red Door Tours.

Can we choose which places to visit?

Select a custom expereince and we’ll plan your ultimate day out. We welcome your suggestions. Of course, the final itinerary will depend on availability.

Do I have to purchase a ticket if I don’t want to eat or drink?
Yes, all participants must purchase a ticket.
Are the tours suitable for locals?

Definitely! We love to welcome locals and we are sure you’ll discover something new. Who doesn’t love a day out with good food and wine?!

Are the tours suitable for children?

Certainly, please select the custom tour option and we’ll organise the perfect day for your family. 

Can I shop while on the tour?

Of course. We’d love you to support our local economy!

The food

Can you accommodate food allergies?

We can cater for most food preferences and allergies. Please check prior to booking.

Is the food locally sourced?

Yes, we are passionate about supporting local growers, producers and manufacturers.

Logistics

Do you offer gift vouchers?

Yes, give the gift of an experience with a voucher redeemable for any tour. Perfect for foodies, locals and visitors. Vouchers are available online from $100 to $1000

What if the weather is not ideal?

All tours operate rain, hail or snow! It is impossible to cancel a tour at the last minute due to circumstances beyond our control. Bring a jacket and your sense of humour!

I am worried about my mobility.

Please call and Nicole will advise you of the tour and help decide if it is suitable.

How many people will be on the tour?

Walking Tasting Trail Tour: 2 – 8 guests
Walking Heritage Trail Tour: 2 – 8 guests
Private Tours: 1 – 20 guests

Are the tours inclusive?

Yes, we welcome everyone. If you are concerned about your ability to join the tour, please contact us prior to booking. 

Will I need to sign a waiver?

Yes, our insurance company requires all guests over the age of 18 to sign a waiver. If you choose not to sign, you will not be able to participate in the tour and no refund will be given.

What if I need to cancel?

Please read our terms and conditions and notify in writing. 

What if I am running late?

To be respectful to all tour participants, our tours start on time. When you book a tour, you will receive a confirmation email with information regarding the start time and meeting location. We recommend arriving five minutes early. Late arrivals and no-shows will not receive a refund.

Last-minute bookings

Got a question or want to enquire about last-minute availability? Call Nicole 0402 650 190

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