1. OUR CONTRACT
All bookings are made with Authentic Global Travel Pty Ltd (ABN 23624982510) trading as Country Food Trails (“we/us”). By booking a trip with us you are deemed to have agreed to these booking conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation Invoice.
Dates and itineraries are indicative only and are subject to the availability of destinations and other third-party providers.
3. PURCHASING TICKETS
Tickets are purchased upfront in advance of your attendance on any tour. Tickets are purchased via a third party provided, bookinghound.com. This third-party provider has its own terms and conditions of use which you should consider prior to completing the transaction. Information about Booking Hound is available here: https://www.bookinghound.com
4. PURCHASING TICKETS ON BEHALF OF OTHERS/GROUPS
You may buy more than one ticket for a tour to allows others to attend the tour with you. You, the party purchasing the tickets, bear the responsibility of compliance with our terms and conditions. We recommend that you discuss the same with the other members of the group on whose behalf you are purchasing the tickets. As a prerequisite to participating in the tour, your tour guide will require that each individual member of the group that is an adult, and guardian on behalf of minors, executes a waiver. This will be provided to you and others in person prior to the commencement of the tour and you will receive an electronic version for early distribution with confirmation of your booking. A copy of our waiver can be found on our website at www.countryfoodtrails.com.au
5. PRICES & SURCHARGES
Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It may be the case that different participants in the same tour have been charged different prices. Any reduced pricing or discounts that may become available after you have paid for your tickets will not be made available. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. The most up to date pricing is available on our website. A surcharge may be applied to all purchases made by credit card, subject to the terms of the third-party providers. All prices quoted by us are in Australian Dollars.
6. YOUR DETAILS
For us to confirm your travel arrangements you must provide all requested details and the details of all the parties to you group on whose behalf you purchased tickets. Necessary details vary by trip; they include but are not limited to full name, contact details and any pre-existing medical conditions, including allergies and dietary requirements, you have which may affect your ability to complete the arrangements subject to your tour. Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip.
7. CANCELLATION BY YOU
If you cancel some or all portions of your booking, cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
i. 21 days or more prior to the date of the tour, full refund (less $10 administration fee)
ii. between 0 and 21 days prior to the date of the tour, no refund is provided
i. 28 days or more prior to the date of the tour, full refund (less $10 administration fee)
ii. between 21 and 28 days prior to the date of the tour, 50% refund (less $10 administration fee)
iii. between 0 and 21 days prior to the date of the tour, no refund is provided
You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a tour for any reason after it has commenced, we are not obliged to make any refunds for unused services.
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation costs are in addition to those which may be levied by third-party tour and transport operator fees.
If you are required to cancel your bookings due to Covid restrictions implied by the governemnt, we will issue a refund or happily offer a credit.
8. CANCELLATION BY US
We may cancel a tour at any time up before departure, subject to clause 14 which provides for an immediate cancellation during a tour in certain circumstances. We may cancel a tour at any time prior to departure if, due to terrorism, natural disasters, political instability, pandemic, or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs, including an administrative fee for managing the tour to the time of cancelation capped at $100. For example, poor weather may prevent a tour from taking place. We will follow the direction of the government and authorities insofar as proceeding with the tour on the scheduled date. We are not responsible for any incidental expenses that you may have incurred because of your booking including but not limited to travel expenses, accommodation, and similar such expenses.
9. PICK UP AND DROP OFF SERVICES
Country Food Trails may offer complimentary pickup and drop off services (within 10 km of Orange town limits) for certain tours. Please note it is your responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 5 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load. We cannot be held responsible for this and clause 7 herein shall apply in circumstances in which you fail to join a tour for this reason.
It is the passenger’s responsibility to ensure that the tour details on their confirmation are correct and the contact details they have provided are up to date. It may be necessary for Country Food Trails to contact passengers regarding the tour prior to departure date. We recommend providing a mobile number and checking your email regularly prior to your tour.
10. AGE & HEALTH REQUIREMENTS
For most of our trips the minimum age is 15 years. All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18’s day to day care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.
If you wish to book a tour with children, please select the tailored tour option and we will customise the perfect day tour.
A minimum age of 18 applies to most tours given the inclusion of alcohol as a fundamental element of the tour. Should alcohol or similar such adult activities be fundamental to the tour, then we reserve our rights to check, and take photocopies of proof of age identification. All participates shall be required to sign confirmation of their age in the form of the waiver provided prior to the commencement of the tour.
Medical and Allergies:
We can provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice prior to the tour for the latest health requirements and recommendations for the nature of the activities to be undertaken on the tour. In participating with a tour with us, you warrant that you are medically fit to do so, having considered the rigors of the tour you are to take. Included in this responsibility is the onus upon you to inform us of any allergies you may have to ensure that we inform the third-party providers. It may be the case that certain allergies prevent participation in actives in a tour, or the tour itself.
Following the Direction of Authorities:
You should not participate in a tour if you feel unwell. We will reasonably comply with all directions from the government and authorities in relation to the health and safety of tour group participants, however, you also bear the responsibility of compliance with these reasonable directions, which includes complete disclosure of any medical issues which may affect other participants of a tour. We reserve the right to eject you from the tour in the event on non-compliance with this essential condition.
11. RESPONSIBLE SERVICE OF ALCOHOL
Often, enjoying alcohol will be the basis of our tour. We do not take any responsibility for the behavior of the participants in the tour group. The service of alcohol shall be, always, within the control of third-party providers, including, but not limited to vineyards, breweries, pubs, restaurants or similar such venues.
12. TRAVEL INSURANCE
Travel insurance is not mandatory for participants in our tours. However, given the activities undertaken during our tours, we strongly recommend that travel insurance be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses, and emergency repatriation. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. Whilst it is difficult, we recommend you make enquiries about pandemics and the effect of the same on your insurance policy.
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
14. AUTHORITY ON TOUR
Our group tours are run by a guide. The decision of the guide is final on all matters likely to affect the safety
or well-being of any tour participant or staff member participating in the trip. If you fall to comply with a decision made by a guide or interfere with the well-being or mobility of the group, the guide may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must always comply with the laws, customs, and drug and alcohol regulations of all venues visited.
15. ACCEPTANCE OF RISK
You acknowledge that the nature of the tour is adventurous, and participation involves a degree of personal risk. The tours do require travel which can present risks, be it walking through a field or travelling in a bus on a backroad. Also, you may be experiencing different foods for the first time which may expose you to the risk of an allergic reaction. Tour participants will be consuming alcohol on tours which may affect their behaviour, or your own. You may become intoxicated on a tour. We attempt to provide as much information as possible about the tours we provide, however, elements change from time to time without notice to us. It is also your own responsibility to acquaint yourself with all relevant information. You acknowledge that your decision to participate in a tour is made in light of consideration of this information and you accept that you are aware of the personal risks associated with the tours we provide from time to time.
16. LIMITATION OF LIABILITY
We contract with a network of companies, government agencies and individuals to assist in the running of our tours as agent for these third parties. We are not responsible for the acts and omissions of these third parties.
To the fullest extent permitted by law:
i. any liability for any toss, death, injury, or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of these terms and conditions, is excluded.
ii. you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a tour; and
iii. any condition or warranty which would otherwise be implied by law into these terms and conditions (Implied Warranty), is excluded.
To the extent an implied warranty cannot be excluded, our liability in respect of the implied warranty is limited to (in our absolute discretion):
iiii. the provision of a similartourto an equivalent value; or ii. a refund of the total amount received by us from you in connection with your booking.
Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, how– ever it arises, or for indirect, special, punitive, or exemplary damages.
17. CLAIMS AND COMPLAINTS
If you have a complaint about your trip please inform your group leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means, then any further complaint should be put in writing to us within 30 days of the end of the tour otherwise it can become difficult for us to address concerns with third-party providers.
In the event that any term or condition contained in these booking conditions is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this contractor amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
19. PHOTOS AND MARKETING
You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
You further release and indemnify us from any loss, damage, costs, expense, or claim arising out of the use of images of you including action for defamation, libelous material, breach of privacy and/or copyright.
i. A $200 security bond is required for all picnics. The bond is 100% refundable upon pack up and assessment of props.
ii. In the event of unfavourable weather, we recommend you have a back-up plan for your picnic location. Rescheduling is possible if more than 7 days notice is given (dependent upon availability).
22. GIFT VOUCHERS
Vouchers are valid for two years and can be redeemed for tours or picnics. Not redeemable for cash.
23. APPLICABLE LAW
The laws of New South Wales, Australia fully govern these booking conditions. Any disputes in connection with a trip or these booking conditions must be initiated in the courts of New South Wales, Australia.